1. Withdrawal within 14 days
Consumers may withdraw from an online paid plan purchase within 14 days of the contract without giving a reason. Activation alone does not remove this right. We additionally offer a voluntary full refund of the currently active paid plan while less than 25% of its receipt allowance has been used. For example, 24 of 100 receipts qualifies; 25 does not. Unlimited manual expenses are excluded from this calculation. This additional condition does not restrict 14-day withdrawal or other mandatory rights. Once cancellation and refund of the active plan are approved, the account returns to the free plan.
2. How to request a refund
To request cancellation of your currently active paid plan, email us from your account email using the example below. Your account email is enough; we will locate the payment and active plan. We will acknowledge and review the request. Refunds are processed after review, rather than automatically. You may also contact us about an earlier payment error or a mandatory refund.
3. Refund timing and method
Following withdrawal, funds are refunded without undue delay and within 14 days of receiving your notice. The same payment method is used unless you expressly agree otherwise without additional cost. After the refund is sent, posting time depends on the payment provider and bank.
4. Service defects and overpayments
Report unavailable, unactivated or non-conforming service by email. We will investigate and offer correction, a price reduction, or termination and refund as required by law. These rights can apply beyond the 14-day withdrawal period. Confirmed duplicate payments or overpayments are not treated as additional plans without your agreement.
Resolving questions
Please contact us by email with your account email, the problem and your preferred resolution. We will investigate and respond to complaints within 14 days. We aim to resolve questions directly and amicably. Mandatory consumer rights remain unaffected.
Service provider
- Full name
- JONAS BALSYS
- Business form
- Individual activity under a certificate (Lithuania)
- Individual activity certificate number
- 1552898
- Business / correspondence address
- -
- info@islaidukas.lt
- Phone
- -